Refund policy

REFUND POLICY

Returns & Refunds

Every Dastardly Duo Designs item is made to order just for you. That means we don't keep a shelf of spares in the hold — and it shapes how returns work here. We keep it simple and we stand behind our goods.

If something's wrong with your order

If your item arrives damaged, misprinted, defective, or it's simply not what you ordered, we will replace it or refund it in full. No return shipping, no hoops.

Email us at dastardlyduodesigns@gmail.com within 30 days of delivery with:

Your order number
A photo of the item showing the issue
A photo of the shipping label or packaging, if you still have it

We'll sort it within two business days. In most cases you keep the original item.

Change of mind and sizing

Because each piece is printed or assembled for your order specifically, we can't accept returns for change of mind or for ordering the wrong size. Please check the size guide and product photos on each listing before you buy — and if you're between sizes or unsure, email us first. We'd genuinely rather answer a question than send you the wrong shirt.

Lost or undelivered packages

If tracking shows delivered and the package isn't in your hands, check with your carrier and neighbors first, then contact us — we'll help you chase it down. If a package is lost in transit, we'll replace it.

If a package is returned to us because of an incorrect or incomplete shipping address, we'll reship it once you confirm the corrected address. Reshipping costs may apply.

Cancellations and changes

Cancellations are accepted within 2 hours of purchase. After that your order has moved into production and we can't pull it back. Email us right away at dastardlyduodesigns@gmail.com and we'll take care of it.

(Matches the live Etsy policy — cancellations accepted, request within 2 hours of purchase.)